Help Page

This page is here to help assist you with possible issues you may encounter.

If you need to speak with our Member Services staff, just give us a call or send us an email with your question. Click the Contact Us tab on the main menu to send a request or call 1-800-829-5646 and we’d be happy to help!

This is a sample of the Members Control Panel you’ll see upon logging in. From there, you’ll have full control over every aspect of your account.

I’m having trouble logging in.

Is your subscription expired? You may need to renew your subscription. Be sure to check that your username and password are correct; the login info is case-sensitive. If you need to have your login info sent to you, there’s a Forgot Password link under the login fields. Visit the Members Control Panel. From there you can update or renew your subscription, account and payment info. You may need to delete your Internet cookies and try logging in again. For detailed instructions on how to do that, Choose Your browser here.

I need to update the credit card for my subscription.

To update or enter the credit card used for auto-billing on your subscription:

Login from the homepage or Members Control Panel tab. From the Control Panel click “Payment Methods” and then Choose either Add New Card. If you need to change the card click “Edit” or “Delete”.

 

I want a Non-Recurring subscription without automatic billing.

It’s simple to shut off recurring billing for your subscription. When you first login, you’ll see the “Members Control Panel”. From there, click “My Subscriptions”. To the left of the panel under Action, select “Stop Auto Billing”.

You’ll be able to continue your subscription without being billed at the end of your term. If you change your mind and would like to continue to have your credit card billed at the end of your subscription term; just click “Start Auto Billing”.

By default, all of our subscriptions except the free trial start off with auto-recurring billing. If you’ve been charged in error, just give us a call and we’ll refund your transaction.

To cancel your subscription immediately, select “Cancel Subscription”. If you want to listen again, you’ll need to resubscribe.

 

How do I change my password?

Login with the current username and password, then in the Members Control Panel, select “Change Password”. Enter your old password, then enter a new one.

 

How do I change my profile information like email address or street address?

In the Members Control Panel select “View/Edit Profile”, There you can update your account address info.

 

I’ve expired and I want to renew my subscription.

When your subscription reaches the end of it’s term (Billing Cycle) or we’re unable to charge your credit card, You’ll receive an email letting you know. When you visit the site, you’ll also be prompted to renew in the Recent Broadcasts page with this message: “Your subscription is not current. Please upgrade your account to download complete episodes”.

Simply login and click “My Subscriptions”. You’ll be taken to a renewal screen where you can complete the renewal process. After renewing, you’ll be able to access the broadcasts immediately. To view your recent transactions, click “View Transactions”.

 

I want to subscribe to your podcast so I can listen with iTunes or my mobile device.

Podcasts are available on our site by subscription. Click Here to subscribe. You’ll receive a username and password to access the shows.

The podcast URL required to subscribe is http://www.steelonsteel.com/podcast.php

In iTunes, click “Subscribe to Podcast” and either copy and paste or enter the above address (URL). Enter your username and password to complete the process. You can access the Podcast either from within iTunes or from another podcast service or APP on your mobile devices.

 

iTunes won’t download the podcast.

For Mac Users:

You may need to update the login info in your Keychain access app:

Open iTunes and go to the Podcasts section of iTunes.
Right click next to the Steel on Steel Podcast and select Delete.
You will be prompted with a window asking if, “Are you sure you want to remove the selected podcasts and their episodes?” Say Remove.
If you have previously been able to download Steel on Steel Podcasts, it will prompt you to either keep the files or move to trash. You will want to keep the files so that you don’t have to re-download them.
After deleting the Podcast, Quit iTunes.
Go to Macintosh HD. ->Go to your Applications. -> Go to Utilities folder within Applications. -> Go to the Keychain Access program within Utilities folder.
Double click the Keychain Access program to launch.
Within Keychain Access, find the entry for steelonsteel.com
Select steelonsteel.com and press the delete button. It will prompt and ask you if you’re sure. Click Delete.
You can now quit out of the Keychain Access program. When you go back into iTunes Podcasts, go under Advanced –> Subscribe to Podcasts. Type in http://www.steelonsteel.com/podcast.php in the URL box. It will prompt you to enter your username and password. Remember, the login info is case sensitive. You will have the option to Remember the password which will save it back into keychains. If you previously downloaded SOS Podcasts, go to File –> Add to Library –> navigate to your music folder (or where you have your iTunes folder) –> iTunes –> iTunes Music –> Podcasts –> Steel on Steel Podcast. After selecting where your SOS Podcast folder is, click Open. This will re-add your already downloaded podcasts back into iTunes.

For Windows Users:

Open iTunes and go to the Podcasts section of iTunes.
Right click next to the Steel on Steel Podcast and select Delete. Select Keep Files to save previously downloaded podcasts. After unsubscribing in iTunes, manually resubscribe to the podcast feed again by going to the Advanced menu and selecting, “Subscribe to Podcast” and then entering the URL: http://www.steelonsteel.com/podcast.php. Enter your username and password from your Steel on Steel member account. Remember, the login info is case sensitive.

If you previously downloaded SOS Podcasts, go to File –> Add to Library –> navigate to your music folder (or where you have your iTunes folder) –> iTunes –>Library–> Podcasts –> Steel on Steel Podcast. After selecting where your SOS Podcast folder is, click Open. This will re-add your already downloaded podcasts back into iTunes.

 

I can’t download or when I do, it’s only a small file and no audio.

First, make sure that when you’re saving the file that the filename ends with .mp3. If it ends with .html or any other extension, it’s not a downloadable show.

To download the show to your computer, you should be able to just click the Download button. If that isn’t working you may need to “right-click” the Download .mp3 icon and “Save link or target as”. Choose a download location on your computer such as the Desktop or a personal folder. Click “OK” to begin downloading. This also works with our podcasts.

We also have a “Listen Now” link which allows you to just stream the audio right to your speakers without saving anything to your computer. If you don’t see the player underneath “Listen Now”, you may have to download Adobe Flash Player. Apple iOS devices can stream the audio by clicking the yellow “Download” button.

 

I’ve downloaded the .mp3 file but I can’t play it.

By default, Windows Media Player plays .mp3 files. If you don’t have it you can download it from Microsoft. You will need an MP3 program such as WinAmp or iTunes to listen to the MP3 files.

 

I missed a broadcast and want to listen to past shows, how can I access them?

We store the downloadable broadcasts online for six months. If you are a member you can access them on the Recent Broadcasts page.

If you would like older archives, you now have the option to purchase an entire year (all 52 shows) in .mp3 Format on a single DVD disc for only $25 or a handy USB flash drive for $35. Click to visit our Media Store.

 

Do I need to have cookies enabled to access the site?

Our Site requires browser cookies to be enabled to ensure proper function. (Chrome, Firefox, IE, Safari etc.). Below you’ll find instructions to enable cookies in your browser.

Microsoft Internet Explorer 9 (IE 9)

  1. Open Internet Explorer 9, select the ‘Gear-wheel icon at the top right of the browser windows.
  2. Click “Internet Options.”
  3. Select the “Privacy” tab in the “Internet Options” dialog box.
  4. and then move the slider under “Settings” to your desired cookie settings. If you would like IE 9 to accept all cookies, move the slider all the way down until you see “Accept All Cookies” phrase in bold letters.
  5. Click on the “Apply” button and then select “OK” to apply your selected preferences.

Internet Explorer 7 or 8:

  1. Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
  2. Double-click the Internet Options icon.
  3. Select the Privacy tab.
  4. Click Advanced.
  5. Select “Override automatic cookie handling” under the “Cookies” section in the Advanced Privacy Settings window.
  6. Select the “Accept” or “Prompt” option under “First-party Cookies.”
  7. Select the “Accept” or “Prompt” option under “Third-party Cookies.” (If you select the “Prompt” option, you’ll be asked for approval every time a website attempts to send you a cookie.)
  8. In the Internet Options window, click OK to exit.

Internet Explorer 6:

  1. Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
  2. Click Advanced.
  3. Select “Override Automatic Cookie Handling.”
  4. Select the “Accept” or “Prompt” option under “First-party Cookies.”
  5. Select the “Accept” or “Prompt” option under “Third-party Cookies.” (If you select the “Prompt” option, you’ll be asked for approval every time a website attempts to send you a cookie.)
  6. In the Internet Options window, click OK to exit.

Mozilla Firefox 3.x for Windows:

  1. Click Tools > Options.
  2. Click Privacy in the top panel.
  3. Set “Firefox will:” to Use custom settings for history.
  4. Check the box next to “Accept cookies from sites” to enable cookies.
  5. Click OK.

Mozilla Firefox 2.x for Windows:

  1. Click Tools > Options.
  2. Click Privacy in the top panel.
  3. Select the check box labeled “Accept cookies from sites.”
  4. Click OK.

Mac Firefox 3.x:

  1. Go to the Firefox drop-down menu.
  2. Select Preferences.
  3. Click Privacy.
  4. Under Cookies, select the option ‘Accept cookies from sites’

Mac Safari 4 and 5:

  1. Go to the Safari drop-down menu.
  2. Select Preferences.
  3. Click Security in the top panel.
  4. Under ‘Accept Cookies’ select the option ‘Only from sites I visit’ (or the option ‘Always’)

Chrome:

  1. Click the wrench icon.
  2. Select Settings.
  3. Click Show advanced settings.
  4. Click Content settings in the “Privacy” section.
  5. Select Allow local data to be set to allow both first-party and third-party cookies. If you only want to accept first-party cookies, check the box next to “Block all third-party cookies without exception.”

Safari:

  1. Go to the Safari drop-down menu.
  2. Select Preferences.
  3. Click Security in the top panel.
  4. Under “Accept Cookies” select Only from sites you navigate to.

 

I want to download a program and burn a CD to share.

          Our materials are copyright free so you can share this information with anyone.

How to burn a CD of the show.

  1. Login and go to the Recent Broadcasts page and choose a show to download in .mp3 format.
  2. “Right-Click” and “Save link as” then download the file to your computer.
  3. Place a blank CD-R into your disc drive and open your burning software.

The methods and steps will vary depending on the software used. Select your platform below.

For Mac users

Windows PC Users

 

 

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