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    • FAQ

    Common Frequently asked Questions

    To speak directly with a customer service representative, please call 1.800.829.5646

    I’m having trouble logging in.

    1. Check that your username and password are correct. Login info is case-sensitive.
    2. Is your subscription expired? Visit the Control Panel. From there you can update or renew your account info or have a forgotten password sent to you.
    3. Delete your Internet cookies. Please follow the directions below:
      This information applies to Windows Internet Explorer 7 and Windows Internet Explorer 8 and Mozilla Firefox 3.6.

    Follow these steps to delete the cookies stored on your computer. After you delete cookies, websites will no longer remember information you have entered on previous visits (for example, they will no longer have record of your user name or preferences).

    Delete cookies in Internet Explorer 7

    1. Open Internet Options by clicking the Start button, clicking Control Panel, clicking Network and
      Internet, and then clicking Internet Options.
    2. Click the General tab, and then, under Browsing history, click Delete.
    3. Under Cookies, click Delete cookies, and then click Yes to confirm that you want to delete them.
    4. Click Close, and then click OK.

    Delete cookies in Internet Explorer 8

    1. Open Internet Explorer by clicking the Start button, and then clicking Internet Explorer.
    2. Click the Safety button, and then click Delete Browsing History.
    3. Select the check box next to Cookies.
    4. Select the Preserve Favorites website data check box if you do not want to delete the cookies associated with websites in your Favorites list.
    5. Click Delete.

    Delete cookies in Mozilla Firefox

    To delete cookies for one site:

    1. At the top of the Firefox window, click on the Tools menu, and select Options…
    2. Select the Privacy panel.
    3. Set Firefox will: to Use custom settings for history.

    Next step:

    1. Click Show Cookies…. The Cookies window will appear.
    2. In the Search: field, type the name of the site whose cookies you want to remove. The cookies that match your search will be displayed.
    3. Select the cookie(s) in the list to remove and click Remove Cookie.
      Select the first cookie and press Shift+End to select all the cookies in the list.
    4. Click Close to close the Cookies window.

    Delete all cookies

    To delete all cookies stored on your computer:

    1. Click on the Tools menu and select Clear Recent History….
    2. Set Time range to clear to Everything.
    3. Click on the arrow next to Details to expand the list of history items.
    4. Select Cookies and make sure that other items you want to keep are not selected.
    5. Click Clear Now to clear the cookies and close the Clear Recent History window.

    I’ve downloaded the .mp3 file but I can’t play it.

    By default, Windows Media Player plays .mp3 files. If you don’t have it you can download it from Microsoft. You will need RealPlayer for the Real Audio files and an MP3 program such as WinAmp or iTunes to listen to the MP3 files.

    I missed a broadcast and want to listen to past shows, how can I access the archives?

    Steel on Steel archives past broadcasts up to six months past. If you are a member you can access them on the Archived Broadcasts.
    If you would like older archives, you now have the option to purchase an entire year (all 52 shows) in .mp3 Format on a single DVD disc for only $50.00. Please specify which year(s) you want when ordering.

    I want to download a program and burn a CD to share.

    Our materials are copyright free so you can share this information with anyone.

    How to burn a CD of the show.

    1. Login to your Steel on Steel account and choose a show to download in .mp3
    2. Just click the link to download then choose a location on your computer.
    3. Place a blank CD-R into your disc drive and open your burning software and choose “Create audio CD”. Drag the .Mp3 file into the “media files to add to disc window”, click “burn” or “write CD”.
      The methods and steps will vary depending on the software used.

    For those using Windows Media Player to burn a CD: (May vary on the version used)
    • First you should enter a blank CD in your CD/DVD-RW drive. After a short while, Windows will launch the “AutoPlay” window. Select “Burn an audio CD using Windows Media Player” and wait for Windows Media Player to launch.
    • Now, you have to select the music you want to burn on the CD. On the left side of the Windows Media Player window, click on “Library”. You will see a list of “Primary Views”. Now you can click on the “Artist” button and select songs played by a specific artist or you can click on the “Album” button to burn songs from a specific album and so on.

    • If you want to add all songs of a certain artist then select the artist, right click on him and then select “Add to Burn List”. Also, you can drag and drop any song, album, etc to the burn list from the right side of the Windows Media Player window.

    • The size of audio CD’s is not measured in megabytes. It is measured in minutes of played music. Every time you add a track to your audio CD, Windows Media Player will calculate the remaining time. Under the disc on the right side of the screen you will notice a small blue bar that is filling up with each new song you add to the disc. You can add tracks until that bar gets filled.
    • When you have finished adding songs to your disc, click on the “Start Burn” button from the lower right corner of Media Player. The burning process will start and when it is finished the CD will automatically be ejected from the CD/DVD-RW drive.

    I want to subscribe to your podcast and live feed.

    Podcasts are available on our site by subscription.

    Software may be required to access the broadcast:

    1. You will need RealPlayer for the Real Audio files.
    2. An MP3 program such as WinAmp or iTunes to listen to the MP3 files.

    I can’t get the podcast after I’ve signed up.

    In iTunes, click Advanced > Subscribe to Podcast, and paste this URL
    into the box:

    http://www.steelonsteel.com/podcast.php

    Then click OK!

    iTunes will ask for your username / password to actually download the episodes.
    You can test the login *outside* of iTunes by going to this URL:

    http://www.steelonsteel.com/podcast/mp3/

    Try logging in there, if you can get in to this page,
    it means the user/pass is getting through.

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