Help Page

We’ve provided this handy Help Page to assist in any issues you may encounter with your Steel on Steel listening experience. For help on troubleshooting issues on mobile devices, go to our Podcast Apps Help Page.

 

Scroll down this page to browse the most common help topics folks ask about. If you need to speak with our Member Services staff, just give us a call or send us an email with your question. Click the Contact Us tab on the main menu to send a request or call 1.800.829.5646 and we’d be happy to help! Be sure to check out our Membership Guide for handy tips on how to get the most out of your subscription!

 

How do I modify my account preferences, billing details, and subscription preferences?

In the upper right-hand corner of the web page is the Members Control Panel menu. From there you can change all aspects of your subscription.

Click Change Password to update your password.
Click My Subscriptions to modify aspects of your subscription such as recurring billing or to upgrade, renew or cancel your subscription.
Click View Transactions to list all the subscription transactions charged on your account.
Click Payment Methods to add, edit or remove a credit card. Also handy for updating your card expiration date.
Click View/Edit Profile to modify your contact and billing info.

You can also click Listen to Recent Broadcasts to go straight to the program.

If you have expired, you can click Renew Subscription or upgrade your existing subscription.

I’m having trouble logging in and I get the “Authorization Information is Incorrect” message.

Be sure to check that your username and password are correct; remember, the login info is case-sensitive.  There’s a Forgot Password link under the login fields if you need to reset your password.

How do I update the credit card for my recurring subscription?

To update or enter the credit card used for auto-billing on your subscription, first login from the homepage or Members Control Panel tab. From the Control Panel click “Payment Methods” and then Choose either Add New Card if you don’t have one entered, or if you need to change the card click “Edit” or “Delete“.

Rest assured, we take your personal and financial information very seriously. We don’t store any financial information on our site or servers. Your transactions are digitally encrypted and we use a process called tokenization to send your payment request to the credit card processor. We never share your email address or personal information with anyone, ever.

We are also PCI/DSS compliant and you can even verify our status by clicking the Trustwave badge!

I want a non-recurring subscription without automatic billing.

It’s simple to shut off recurring billing for your subscription. When you first login, you’ll see the “Members Control Panel”. From there, click “My Subscriptions“. To the left of the panel under Action, select “Stop Auto Billing“.

You’ll be able to continue your subscription without being billed at the end of your term. If you change your mind and would like to continue to have your credit card billed at the end of your subscription term; just click “Start Auto Billing“.

By default, all of our subscriptions except the free trial start off with auto-recurring billing. If you’ve been charged in error, just give us a call and we’ll refund your transaction.

How do I change my username or password?

Login with the current username and password, then in the Members Control Panel, select “Change Password“. Enter your old password, then enter a new one. If you want to change your username you must either email us members@steelonsteel.com or call us at 1.800.829.5646 and we can do that for you!

My subscription is expired and I want to renew.

When your subscription reaches the end of it’s term (Billing Cycle) or we’re unable to charge your credit card, You’ll receive an email letting you know. When you visit the site, you’ll also be prompted to renew in the Recent Broadcasts page with this message: “Your subscription is not current. Please upgrade your account to download complete episodes”.

Simply login and click “My Subscriptions“. You’ll be taken to a renewal screen where you can complete the renewal process. After renewing, you’ll be able to access the broadcasts immediately. To view your recent transactions, click “View Transactions“.

I want to cancel my subscription.

To cancel your subscription immediately, login and click My Subscriptions in the Members Control Panel. Click “Cancel Subscription“. Your billing will stop and your access to the shows will cease. However, we’ll keep your account profile with your login details and email available for one year in case you want to reactivate your subscription without the hassle of entering all that information.

If you do change your mind and want to renew within the one year reservation, simply log into your ‘Members Control Panel’ and reactivate your membership in the ‘My Subscriptions‘ tab. Once the one year reservation has passed, you’ll need to sign-up again under the original ‘Subscribe‘ page if you want to listen. Please let us know the reason you’re cancelling so we can resolve any issues you may have encountered.

I Have an Android Tablet or Smartphone and want to get the weekly podcast.

Check out our Podcast Apps Help Page. from there, you can download a podcast app to listen to the weekly Steel on Steel shows! Our RSS feed requires authentication, so we suggest using BeyondPod and Podcast Addict for Android.

The Apple Podcast App won’t download the shows to my iOS device.

Apple has discontinued support for secure podcasts like ours though the Apple Podcast App. The solution? Use an alternate app like Downcast or RSSRadio. Check out our Podcast Apps Help Page. You may also simply download the weekly Steel on Steel program through iTunes on your Mac or PC and sync your iPhone or iPad to transfer the shows.

You can still access the programs through the Safari web browser on your devices; just login, click “Listen Now” and tap the yellow download icon in the weekly show post. Data usage rates may apply.

I get a persistent “Authentication Required” popup screen on my iPhone or iPad that’s telling me to login.Help with Auth Requests

If entering your correct username and password doesn’t work, you’ll need to remove the stored podcast and logins from other devices you sync from. This can occur when you’ve changed the stored Steel on Steel account info on another device or computer (typically iTunes) and then synced or restored a backup to the new device from your computer or iCloud.

Please note: cancelling your subscription will not solve the issue. Start by turning off the wifi connection before removing the Steel on Steel podcast from the affected device. You should also remove the podcast from any computers you use to sync from. Always restart your device to confirm the setting changes. The podcast can easily be set back up and synced to your mobile devices or use a podcast app like Downcast to access the show on your iOS devices.

I want to subscribe to your podcast in iTunes for Mac or PC.

The podcast URL required to subscribe in iTunes is:  https://www.steelonsteel.com/podcast.php

In the top left corner in iTunes, you’ll see the main menu. Click the “File” button and then “Subscribe to Podcast”. Copy and paste, or enter the above address (URL) into the text box. Once you’re subscribed, click an episode to start the download. A login popup will appear. Enter your username and password to complete the process. You can access the Podcast either from within iTunes or from a podcast app on your mobile devices.

iTunes won’t download the podcast to my Mac or PC.

You may need to update the stored login info for the podcast.

If you are using a Mac, the password is stored in your Keychain, found in Applications>Utilities>Keychain.app. Open the Keychain and search for Steel on Steel. Either delete the entry or modify the login info. You may need to remove the Steel on Steel podcast from your iTunes Podcast Library and set it back up. Be sure to use correct login information and remember, login info is case-sensitive.

PC users will have to unsubscribe from the podcast in iTunes, delete it from the library, and resubscribe.

I missed a broadcast and want to listen to past shows; how can I access them?

We store the downloadable broadcasts online for six months. If you are a member you can access them on the Recent Broadcasts page.

If you would like older archives, you now have the option to purchase an entire year (all 52 shows) in .mp3 Format on a single DVD disc for only $25 or a handy USB flash drive for $35. Click to visit our Media Store.

Do you have individual shows I can listen to without a subscription?

If you don’t want to be bothered with subscribing, logging in, remembering passwords and such, we offer MP3 downloads of each weekly program for just $2.99 in our Media Store. If you don’t want to download an MP3 but would rather have the program on Audio CD, we have those too! Click here to visit our Media Store!

Is there a list of past weekly Steel on Steel programs available?

We have an interactive Program Guide that displays every episode we’ve aired since the beginning of 2002! You can find it to the left of this page near the top. However, those shows are only available to download with an annual Premium subscription. Subscribe to get started! You may also purchase them on Audio CD in our Media Store!

I want to download a program and burn a CD to share.

Unfortunately, the length of current shows are beyond the burn length of standard 80min. CDs. Use an MP3 player or podcast app on a mobile device to take Steel on Steel with you wherever you go. Still want a CD? We have shortened versions of the weekly broadcasts in our Media Store for $7.00. Due to program length, these discs do not contain the Section 6 brief.

Do you have a Privacy Policy?

We take your privacy very seroiusly. We don’t ever share your personal or financial information with anyone. Period. You can read our Privacy Policy for more information on how we handle any information you provide to us.